naisdevice how-to

Troubleshooting naisdevice

Browser not opening

Browser does not open after you click connect.

Restart your default browser.

Firewall blocks outgoing UDP connections

  • Outgoing UDP connections to 51820/UDP must be open in your firewall and or modem provided by your ISP.
  • Try using hotspot to eliminate router config problems (remember to disconnect from WiFi on your hotspot device and make sure you use 4G/5G by checking https://www.ipaddress.my/)

Fresh start

  • Stop naisdevice
  • Remove configuration directory
    • Mac: rm -ri ~/Library/Application\ Support/naisdevice/
    • Linux: rm -ri ~/.config/naisdevice/
    • Windows: rmdir /s "C:\ProgramData\NAV\naisdevice\"
  • Start naisdevice

Windows virus scanner

Windows virus scanner blocks naisdevice.exe installer

  • Make sure you downloaded from the right source, the signature is valid and the checksum matches the file!

  • Try adding an exception: Windows Security / Virus & threat protection / Exclusions.

  • Someone reported that running naisdevice.exe from cmd.exe can help.

  • Sometimes the installer gets blocked. To unblock it, follow these steps: Right click the installer and click preferences Check the box to remove the block Click OK